Privacy Policy

We believe you deserve complete transparency about how your personal information is collected, used, and protected when you engage with Confirmx.

Last Updated: January 15, 2025

At Confirmx, your privacy isn't just a legal requirement—it's a fundamental part of how we operate. This policy explains our practices in plain language because you shouldn't need a law degree to understand what happens with your data. If anything here feels unclear, reach out to us directly.

Information We Collect

Running a health and nutrition education platform means we need certain information to provide you with personalized guidance and support. Here's what we collect and why it matters:

Account Information

Your name, email address, and basic contact details help us create your learning account and communicate program updates to you.

Health & Fitness Data

When you share your fitness goals, dietary preferences, and health considerations, we can tailor educational content to your specific needs and situation.

Program Progress

We track which lessons you've completed, quiz results, and learning milestones to help you see your progress and suggest relevant next steps.

Technical Data

Your IP address, browser type, and device information help us improve platform performance and troubleshoot any technical issues you might experience.

Communication Records

When you email us or use our contact forms, we keep records of those conversations to provide better support and follow up on your questions.

Payment Information

If you enroll in paid programs, our payment processor securely handles your financial details. We only see confirmation that payment was completed.

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience. We don't believe in collecting information "just in case" we might need it later.

  • Deliver personalized nutrition and fitness education based on your individual goals and current knowledge level
  • Send you relevant course materials, program updates, and educational resources you've requested or that match your interests
  • Respond to your questions and provide technical support when you run into issues with the platform
  • Improve our educational content by understanding which lessons resonate and where students typically need additional support
  • Maintain platform security and prevent fraudulent account activity or abuse of our services
  • Comply with legal obligations and respond to lawful requests from authorities when required
  • Analyze aggregated usage patterns to identify technical problems and enhance user experience across devices

Marketing Communications

We'll occasionally send emails about new programs or educational opportunities that might interest you. Every marketing email includes a clear unsubscribe option. Once you opt out, you'll still receive essential account-related messages, but no promotional content.

Sharing and Disclosure

We're not in the business of selling your personal information. Period. But running an educational platform does mean working with certain trusted partners.

Service Providers We Work With

These companies help us deliver our programs but only access the specific data they need to perform their services:

  • Cloud hosting providers who store our platform data securely and ensure reliable access
  • Email service platforms that deliver course materials and program updates to your inbox
  • Payment processors who handle transactions securely without sharing full financial details with us
  • Analytics tools that help us understand how people use our platform (using aggregated, de-identified data)
  • Customer support software that helps our team respond to your questions efficiently

When Law Requires Disclosure

We may disclose your information if legally required through valid court orders, subpoenas, or to comply with applicable regulations. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If Confirmx is acquired or merges with another company, your information would transfer as part of that transaction. We'd notify you beforehand and explain any changes to how your data is handled.

Data Retention Periods

We don't keep your information forever. Here's how long we retain different types of data:

1

Active Account Data

While your account remains active, we keep all associated information to provide ongoing access to your learning progress and personalized content.

2

Inactive Accounts

If you haven't logged in for three years, we'll send you a reminder email. After four years of inactivity, we'll delete your account and associated personal data unless you've requested otherwise.

3

Financial Records

Payment records are retained for seven years to comply with tax regulations and accounting requirements, then securely deleted.

4

Support Communications

Customer service interactions are kept for two years to help us improve support quality and reference past issues if similar questions arise.

Your Privacy Rights

Access Your Data

Request a complete copy of the personal information we hold about you. We'll provide it in a readable format within 30 days of your request.

Correct Inaccuracies

Update or fix any incorrect information in your account at any time through your profile settings or by contacting our support team directly.

Delete Your Account

Request complete deletion of your account and associated personal data. We'll process this within 30 days, though some records may be retained for legal compliance.

Restrict Processing

Limit how we use your information in certain circumstances, such as while we verify data accuracy or assess legitimate grounds for processing.

Data Portability

Receive your data in a structured, commonly used format that you can transfer to another service provider if you choose to leave Confirmx.

Opt Out of Marketing

Unsubscribe from promotional emails at any time using the link in every marketing message or by adjusting your communication preferences in account settings.

Object to Processing

Challenge our use of your information for specific purposes where we rely on legitimate interests rather than your consent as our legal basis.

Security Measures

Protecting your information is something we take seriously. Here's what we do to keep your data secure:

Encryption

All data transmission uses TLS encryption. Sensitive information is encrypted at rest using industry-standard AES-256 encryption.

Access Controls

Only authorized team members can access personal data, and only when necessary for their specific job functions.

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Regular Audits

We conduct quarterly security reviews and annual third-party penetration testing to identify and fix vulnerabilities.

Secure Backups

Encrypted backups are maintained in geographically distributed locations to protect against data loss from hardware failures or disasters.

Password Protection

Your password is hashed using bcrypt with individual salt values. We never store or have access to your actual password.

Two-Factor Authentication

Optional 2FA adds an extra security layer to your account, requiring both your password and a time-based code to log in.

Despite these measures, no system is completely impenetrable. If we ever experience a data breach affecting your information, we'll notify you within 72 hours and explain what happened and what steps we're taking.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. Here's a straightforward explanation of what that means:

Essential Cookies

These are necessary for the platform to function properly. They remember your login status, language preferences, and security settings. You can't opt out of these while using our service.

Analytics Cookies

We use Google Analytics to understand how people navigate our platform, which pages are most useful, and where users encounter problems. This data is anonymized and aggregated.

Your Cookie Choices

You can control cookie settings through your browser preferences. Blocking certain cookies may limit some platform functionality, but core educational content will remain accessible.

Children's Privacy

Confirmx is designed for adults aged 18 and older. We don't knowingly collect information from anyone under 18. If we discover that someone under 18 has created an account, we'll delete it promptly and remove associated data from our systems.

If you're a parent and believe your child has provided us with personal information, please contact us immediately so we can address the situation.

California Privacy Rights

If you're a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights:

  • Know what personal information we collect, use, disclose, and sell (though we don't sell personal information)
  • Request deletion of your personal information with certain exceptions
  • Opt out of the sale of personal information (not applicable since we don't sell data)
  • Receive equal service and pricing even if you exercise your privacy rights

To exercise these rights, email us at support@confirmx.asia with "California Privacy Request" in the subject line. We'll verify your identity and respond within 45 days.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on the platform for at least 30 days.

Minor updates like clarifying existing practices or fixing typos won't trigger notifications, but we'll always update the "Last Updated" date at the top of this page.

Continuing to use Confirmx after policy changes take effect means you accept the updated terms. If you disagree with changes, you can delete your account before they become effective.

Questions About Privacy?

If anything in this policy is unclear, or if you have specific questions about how your information is handled, we're here to help. Real people read and respond to privacy inquiries.

We typically respond to privacy inquiries within two business days. For urgent matters, call us directly during business hours (9 AM - 5 PM EST, Monday through Friday).